Waste Disposal Battersea Privacy Policy

This Privacy Policy explains how Waste Disposal Battersea collects, uses, stores, and protects personal data belonging to our customers in the Battersea area. We are committed to processing your personal data in accordance with the UK General Data Protection Regulation and all applicable data protection laws. This Privacy Policy applies to all Waste Disposal Battersea customers in the Battersea area who use our services, contact us, or otherwise interact with us.

Who We Are and Scope of This Policy

Waste Disposal Battersea is a waste collection and disposal service provider operating in the Battersea area. In relation to the personal data of our customers, we act as the data controller, which means we determine the purposes and means of processing your personal data. This Privacy Policy covers personal data collected from residential and business customers, prospective customers, and individuals who contact us in relation to our services in the Battersea area.

Types of Personal Data We Collect

We may collect and process the following categories of personal data about you:

Identification and contact details, such as your name, address, email address, telephone number, and any other contact information you provide when you enquire about or book our services.

Service and contract information, such as details of the services you request, service schedules, service history, property type, access instructions, and any special requirements you communicate to us.

Payment and billing information, such as billing address, payment method details processed via our payment processors, invoices, and records of transactions for accounting and tax purposes. We do not store full card details where a third party payment processor is used; instead, we may retain references or tokens issued by the payment provider.

Communication data, such as records of telephone calls, emails, text messages, or other communications between you and us, including queries, complaints, and feedback.

Technical and usage information, such as basic information about how you access our website or digital platforms, including IP address, device type, general location, and usage data where this is collected via cookies or similar technologies. Where cookies are used, we will provide you with appropriate information and, where required, obtain your consent.

Operational and site visit data, such as notes made by our staff or contractors during site visits, photographs taken to evidence service delivery or site conditions where this is necessary, and records of access arrangements.

How We Collect Your Personal Data

We collect personal data directly from you when you contact us by telephone, email, online form, or in person to request information, obtain a quote, or book our services. We may also receive your personal data when you communicate with us on social media or any communication channels we make available.

We may collect personal data indirectly from business partners or intermediaries who refer you to us for waste collection and disposal services, as well as from publicly available sources such as company registers where this is necessary for our legitimate business purposes and compatible with data protection law.

Lawful Basis for Processing Your Personal Data

We process your personal data only where we have a lawful basis under data protection laws. Depending on the circumstances, the lawful basis will be one or more of the following:

Contractual necessity. We process your data where it is necessary to enter into or perform a contract with you, including providing quotations, arranging collections, managing service delivery, issuing invoices, and administering your account.

Legal obligations. We may process your personal data where necessary to comply with our legal obligations, for example accounting and tax record keeping, compliance with environmental regulations, and responding to lawful requests from regulatory authorities or law enforcement.

Legitimate interests. We may process your personal data where it is necessary for our legitimate interests or those of a third party, provided that your interests and fundamental rights do not override those interests. This includes managing and improving our services, handling customer queries and complaints, ensuring site and staff safety, preventing fraud, and maintaining accurate business records.

Consent. In certain limited situations, we rely on your consent to process your personal data, for example for some marketing communications or optional cookies. Where processing is based on consent, you may withdraw that consent at any time, without affecting the lawfulness of processing carried out before withdrawal.

How We Use Your Personal Data

We use the personal data we collect for the following purposes:

To provide and manage waste disposal and related services you request, including booking collections, organising schedules, and carrying out site visits.

To communicate with you about your enquiries, bookings, service changes, invoices, and payments, and to respond to your questions or complaints.

To manage our customer relationships and maintain accurate records for administrative, operational, and accounting purposes.

To comply with legal and regulatory requirements applicable to waste disposal operations, financial reporting, and health and safety obligations.

To improve our services, monitor performance, train staff, and ensure consistent service quality.

To protect our rights, property, and safety and those of our customers and employees, including the prevention, detection, and investigation of fraud or other unlawful activities.

Data Processors and Sharing of Personal Data

We may share your personal data with trusted third parties who act as data processors on our behalf. These processors are only permitted to process your personal data in accordance with our instructions and applicable data protection laws, and they are required to implement appropriate security measures. Typical categories of processors include:

Payment service providers that process card or electronic payments and handle transaction security.

IT and cloud service providers that host our systems, email, databases, or provide customer management tools used in our operations.

Professional advisers such as accountants or legal advisers who support our business and may access data in the course of providing their services.

Customer communication and messaging services that assist with appointment reminders, notifications, or service updates.

We may also share personal data with third parties where required by law, ordered by a court or public authority, or necessary to establish, exercise, or defend legal claims. Where we are involved in a business reorganisation, merger, or transfer, your data may be disclosed to relevant third parties as part of that process, in accordance with data protection law.

We do not sell your personal data to third parties.

International Transfers

Where any of our service providers or their systems are located outside the United Kingdom or the European Economic Area, we will ensure that appropriate safeguards are in place before any transfer of your personal data takes place. These safeguards may include the use of standard contractual clauses approved by relevant authorities or other lawful mechanisms ensuring an adequate level of protection for your data.

Data Retention Periods

We retain your personal data only for as long as is necessary for the purposes for which it was collected, and to meet any legal, accounting, or reporting requirements. In general, this means:

Contact and contract information related to your services is kept for the duration of our relationship and for a period afterwards to deal with any queries, complaints, or legal claims.

Billing and transactional data is typically kept for a minimum period required under tax and accounting laws, after which it is securely deleted or anonymised.

Operational records such as service notes or photographs are kept only for as long as needed to evidence service performance, handle disputes, or meet regulatory obligations.

Where we no longer need personal data for the purposes for which it was collected and no legal requirement to retain it exists, we will securely delete or anonymise it.

Your Data Protection Rights

If you are a customer of Waste Disposal Battersea in the Battersea area, you have a number of rights in relation to your personal data, subject to applicable law:

The right of access. You can request confirmation of whether we process your personal data and obtain a copy of the personal data we hold about you, along with related information.

The right to rectification. You can ask us to correct inaccurate personal data or complete data that is incomplete.

The right to erasure. In certain circumstances, you can request that we delete your personal data, for example where it is no longer necessary for the purposes for which it was collected or where you withdraw consent and there is no other lawful basis for processing.

The right to restriction of processing. You can ask us to restrict the processing of your personal data in certain situations, such as where you contest the accuracy of the data or object to its processing.

The right to data portability. Where processing is based on consent or contract and carried out by automated means, you may request to receive your personal data in a structured, commonly used, and machine readable format and have it transmitted to another controller where technically feasible.

The right to object. You may object to the processing of your personal data based on our legitimate interests, including profiling, and we will stop processing unless we demonstrate compelling legitimate grounds or the processing is needed for legal claims. Where we process your data for direct marketing, you can object at any time and we will stop such processing.

The right to withdraw consent. Where we rely on your consent, you can withdraw it at any time. This will not affect the lawfulness of processing carried out before withdrawal.

You also have the right to lodge a complaint with a supervisory authority if you consider that our processing of your personal data infringes data protection law.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or damage. These measures include access controls, staff training, secure storage, and the selection of processors that provide suitable security assurances. While we take reasonable steps to safeguard your data, no system can be guaranteed to be completely secure.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, or data processing practices. When we make changes, we will revise the date of the latest version and, where appropriate, notify you by reasonable means. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.